Frequently asked questions
What's included in your service?
CertaGlo Holiday Lighting will provide a custom lighting layout design, use commercial quality materials, install and maintain your lights and wreaths during the season, and remove and box up the materials after the season
How does the custom design process work?
We will meet with you in person or via phone to discuss the vision you have for the illumination of your home and property. Then we will create a design based upon your exact measurements so the design will flow seamlessly. You will be able to select from a number of options to get just the look you are envisioning.
Do you only put lights on homes?
We will install lighting on your home and other buildings, as well as your landscaping. Upon your request, our estimate will include options for lighting your bushes, trees, and other areas you wish to illuminate. We will itemize these options so that you can choose the design that best fits your budget and the vision you have for your property.
When do you install the lights?
We start installing in October and will work up until Christmas Eve. Our installation schedule will be filled in order of customer deposits received. We will attempt to accommodate special timing requests; however, the options will reduce as our schedule fills. We cannot be held responsible for last-minute schedule changes due to inclement weather and occurrences out of our control.
How do I activate the holiday light display?
Your lights will be put on an automatic timer that will be programmed to turn on and off at your specified times. There is a switch that also allows you to manually turn them off and on as needed.
What happens if a bulb burns out or my wreath comes loose?
Give us a call and we will stop by as soon as possible to replace or repair anything that is out of place.
‘Emergency’ repairs that are needed outside our normal business hours may have a service call fee.
Repairs needed due to vandalism or careless behavior will have a cost to cover new materials and labor.
When do you remove the lights?
Unless otherwise agreed upon, we take down lights in January. Weather can delay our light removal, but we will contact you to let you know when to expect our light removal team.
What happens to the lights once they are removed?
The custom-designed lights and wreaths belong to you. Our light removal crew will organize them in a plastic bin for you to store in your home until next season.
Are you insured?
Yes, we are fully licensed and insured in the State of Michigan.
What are your hours/dates of operations?
Our office hours are Monday through Friday 8AM-5PM. Our production hours vary depending on the season and weather. We are closed on national holidays.
Do you serve my area?
Our office is located in Plymouth, MI. We primarily service Plymouth, Canton, Northville, and Livonia. However, we are willing to service additional locations in southeast Michigan.
How do I submit payment?
Upon acceptance of our proposal, you must sign the contract and submit a $200 deposit to be placed on our installation schedule. Full payment is due after the installation is complete. You will receive an invoice via email. You can pay via a check, ACH bank transfer, or credit card. We do charge a 3% fee for credit card usage.